Frequently asked questions

If your company already uses Industric, an administrator sends an invitation to your email. If your company does not use it yet, access is enabled on request: request a demo and we will activate your workspace.

The invitation is valid for 7 days. If you already have an account, the new workspace appears in your selector; if not, an account is created for your email. If the invitation has expired, ask your company's administrator to send it again.

Check your spam folder and look for the senders [email protected] or [email protected]. If your company filters external email, ask IT to allow them. The verification link is valid for 24 hours.

No. Each email maps to a single account, but that account can belong to several workspaces, with a different role in each.

In the selector at the top right, click the name of the active workspace and choose another one. The platform remembers the last workspace you used.

Yes. The office team (management, engineering, planning and purchasing) can sign in with a password or with Google. Operators and customers have their own ways to sign in.

In the top-right menu, go to My profile («Mi perfil»). There you also choose the channel for your notifications.

• Owner («Propietario»): full control, billing and deletion of the workspace.
• Admin: management of the team, projects, purchasing and catalogs.
• User («Usuario»): manages and edits their assigned projects.
• Viewer («Visor»): read-only across the workspace.

They are a second level of permissions: Engineering, Production, Quality or Purchasing. They enable sign-offs by context, for example approving an engineering change request (ECO) or closing a nonconformance (NCR).

That the feature requires a higher role (Admin or Owner) or a plan with that module enabled. Check with your workspace administrator or see what each plan includes.

In Settings → Plan («Ajustes → Plan») you can check active projects, members and enabled modules.

Yes. You can load tasks from Excel or CSV templates, with dependencies and machine assignments.

No. The code (for example, WO-####-YYYY) is generated automatically and cannot be changed on an existing order. What an administrator can define is the code format in the workspace settings.

Gantt (dependencies, critical path and durations), a task table for bulk editing, Kanban by status and a calendar of commitments and deliveries.

Yes. The what-if simulation shows ghost bars with the impact before you apply the change. You can also freeze a baseline to measure days of delay and variance against what was agreed.

Yes. iCal export syncs delivery dates and asset occupancy with Google Calendar, Microsoft Outlook or Apple Calendar through a subscription URL.

A percentage availability indicator shows whether the project has 100% of its raw materials and components before cutting and machining orders are released.

Yes. Import your stock with a CSV template. After that, every receipt, issue or adjustment is recorded in a movement log that cannot be deleted.

Drawings in DWG, DXF or PDF, linked to the part, assembly or order. 3D models in GLB or GLTF, inspected in the viewer inside the project record.

No. At the shop terminal, operators pick their name or enter their 4- to 6-digit PIN to start their shift.

An interface for shared shop-floor screens that keeps the session open and restricts access to the rest of the system.

The operator starts a timer when beginning setup or machining, and takes one photo before starting and another of the finished part.

Industric generates Code128 labels for parts, assemblies or lots. They are scanned with a tablet camera or a USB reader to open the technical record or start the timer at the machine.

The shop floor only sees the latest approved version of each drawing. The history keeps the author, date and notes of every revision.

Their active and completed projects, a simplified schedule with contractual dates and milestones, and the assemblies and parts you select: name, code, quantity, material and approved image.

Manufacturing costs, margins, supplier names, internal purchases, operator times or internal and confidential tasks.

No. They sign in with their company email through a magic link sent to their inbox.

Yes, on the Enterprise plan. Set up a subdomain (for example, portal.yourcompany.com), create the CNAME and TXT records the platform gives you in your DNS, and verify. The SSL certificate is issued automatically.

Customer and contact sync is read-only, so your ERP remains the single accounting source.

It is Industric's built-in assistant. It understands your plant's context: it summarizes project status, detects bottlenecks and drafts status reports. It is available on the Pro and Enterprise plans.

Yes, through MCP (Model Context Protocol). The MCP server and service accounts are included in the Enterprise plan.

Only what you authorize. Each agent authenticates with a service account whose permissions are limited to the enabled tools; for example, it can read schedules without being able to edit financial information.

There are four plans in USD, billed annually: Free (USD 0, on request), Starter (USD 69/month), Pro (USD 199/month with 25 users included and USD 8/month per additional user) and Enterprise (from USD 499/month). Shop-floor operators with PIN access and portal customers do not count as users.

Access is by request. Write to us through the demo form and we will set up your workspace. It includes 1 project and up to 3 users.

It depends on the plan. It is included in Pro and dedicated in Enterprise. Free is self-guided and Starter includes one remote kickoff session.

The Starter, Pro and Enterprise plans are billed annually, in USD. The Free plan requires no contract.

Yes. You can move to a higher plan as you add projects, users or modules.

The workspace base currency can be COP, USD, EUR or MXN.

Write to [email protected] or use the contact form with the reason «Technical support». We reply within one business day.

• Free: community.
• Starter: email.
• Pro: priority support.
• Enterprise: dedicated account manager and SLA.